Support

A-Trust Support

Help and support

FAQ

The frequently asked questions for you at a glance

Go to FAQ

Online help

Didn't find what you were looking for in the FAQ?

Write an E-Mail Ticket-Tool Support agreement

Technical support

You can also reach our fee-based technical support Monday to Friday (weekdays) from 8 a.m. to 6 p.m. with the number 0900 940910 (€1.09/min)*.

Do you have questions/problems with your ID Austria?

Please contact the Service Center of oesterreich.gv.at. You can find the contact details at www.oesterreich.gv.at/kontakt.

Do you have questions about one of your A-Trust certificates?

Please contact our support team, which is available Monday to Friday (weekdays) 08 a.m. to 6 p.m. You can reach us either via our chargeable hotline (€ 1.09/min)* or free of charge by e-mail to servicecenter@a-trust.at.
You are also welcome to take a look at our FAQ, where the most frequently asked questions are answered. On our statistics page you can also get a live impression of whether our certificates are running smoothly from a technical point of view.

* A-Trust Support takes the time needed to provide detailed, individual and technical answers to customer questions. The operation of the telephone service hotline is therefore time-consuming and cost-intensive - in order to be able to deal with every telephone inquiry and guarantee the quality of the service, a call to the service hotline is subject to a charge. E-mail inquiries, on the other hand, are free of charge and are processed with the same level of service.

Revocation service

Revocation service for user certificates
(e.g. a.sign premium, xIDENTITY, ID Austria)
Around the clock - 365 days a year
Revocation service for server certificatesMon - Fri: 10 a.m. - 6 p.m
Revocation service for developer certificatesMon - Fri: 10 a.m. - 6 p.m

Fax form for withdrawal requests: